Shipping policy

At Cellaid US, we work hard to make sure your order arrives quickly and safely. Our process is designed to be clear and reliable, so you always know what to expect.

Processing Time

All orders are processed within 1–2 business days. You will receive a confirmation email as soon as your package has been prepared and shipped.

Delivery Time

Our products are shipped from outside the United States and delivered directly to your address. Standard delivery time is 5–8 business days after processing.

Estimated Total Shipping Time

From the moment you place your order to the time it arrives at your door, the total shipping window is typically 6–10 business days.

Tracking

As soon as your order has been dispatched, you will receive a tracking number by email so you can follow your package every step of the way.

Shipping Costs

Shipping fees are calculated at checkout and shown clearly before you complete your order. We do our best to keep costs fair and transparent.

Customer Support

If you have any questions about your shipment, our friendly support team is available Monday to Friday, 09:00–17:00 CET at hello@cellaid-us.com