Refund policy
At Cellaid US, your satisfaction is our priority. We understand that shopping online should be simple, safe, and risk-free, which is why we offer a customer-friendly return policy designed to give you peace of mind.
30-Day Return Window
You have 30 days from the date of delivery to return your order if you are not fully satisfied. Whether you ordered the wrong product, changed your mind, or simply feel the item is not right for you, we are here to help.
How to Start a Return
To initiate a return, please contact our support team at hello@cellaid-us.com with your order number and a brief explanation of your request. Our friendly customer care team will guide you through the process step by step.
Condition of Returned Items
, Items must be returned in their original condition, with all packaging and accessories included.
, Products that have been used beyond basic inspection may not qualify for a full refund.
, If your item arrives damaged, defective, or incorrect, please contact us immediately, we will resolve the issue at no extra cost to you.
Refunds
Once we receive and inspect your return, a full refund will be issued to your original payment method. Refunds are typically processed within 5–7 business days after we confirm receipt of your return.
Exchanges
If you wish to exchange a product for another item, simply let our team know when contacting us. We will do our best to make the process smooth and hassle-free.
Shipping Costs
, If the return is due to our error (e.g., defective, damaged, or incorrect product), we will cover all shipping costs.
, If you are returning an item for other reasons (e.g., change of mind), you may be responsible for return shipping. We always keep costs as low as possible for our customers.
Our Commitment to You
We believe that great service doesn’t end at checkout. Our customer support team is available Monday to Friday, 09:00–17:00 CET to answer your questions and make sure your shopping experience with Cellaid US is worry-free from start to finish.
If you have any questions about our policy, please don’t hesitate to reach out at hello@cellaid-us.com, we are always happy to help.